How long does delivery take?

Providing the jewellery you have ordered is in stock, we aim to despatch within 7 working days. Please allow 3 weeks for personalised products.

Postage

Postage for all UK orders is charged at £7.35 and will be sent via Royal Mail. Please be aware that all deliveries will need a signature.

International deliveries will be charged at the following rates: Europe £20, USA £20 and ROW £30. European shipments may be subject to custom duties and import taxes that we are not aware of and PEBBLE cannot be held accountable for these.

Can I return damaged or faulty goods?

In the unlikely event your products arrive damage or faulty please contact us asap within 48 hours of receiving your order and we will endeavour to replace your damaged goods as quickly as possible once we have received the items. Please see our Returns page for more info or contact: hello@pebblejewellery.co.uk

Is engraving included in the price?

All customised products include engraving within the price.

Is each piece unique?

All of our products are handmade and hand engraved by skilled British craftsman, meaning there may be slight discrepancies to each piece.

Do you offer warranty?

Your PEBBLE jewellery is guaranteed for 6 months from date of purchase. If you experience any issues with your jewellery in this time please do not hesitate to contact us and we will endeavour to rectify any issues as quickly as we can.

Can I return a product to add more?

You might wish to add to your necklace or belcher charm bracelets with more PEBBLE products - this can be arranged so please drop us a line at hello@pebblejewellery.co.uk to discuss.

Can I wear my products in water?

All of our products are made from sterling silver and solid 9ct gold so are water resistant.